Parts Advisor (Russell)

Position Status: Full-time
Location: Russell, MB

We are currently seeking a reliable, customer-focused Parts Advisor to join our Parts Department in Russell, MB. This position plays a vital role in supporting our customers, service team, and overall parts operations. The successful candidate will assist with inventory management, shipping and receiving, achieving sales targets, and promoting a collaborative and knowledgeable work environment.

Key Responsibilities

Customer & Service Support

  • Provide outstanding customer service in person, by phone, and via email
  • Support service technicians and the service team with parts-related needs
  • Address inquiries, check availability, and process orders accurately

Shipping & Receiving

  • Receive and inspect incoming parts shipments
  • Accurately manage outbound shipments to customers and other branches
  • Handle returns in accordance with company policies

Teamwork & Collaboration

  • Work closely with the parts team to ensure smooth daily operations
  • Assist other branches when coverage is needed
  • Contribute to a cooperative and team-driven work culture

Sales & Performance

  • Work toward achieving and exceeding parts sales goals
  • Recommend and upsell relevant parts and promotions to customers
  • Track sales performance and report progress to the Parts Manager

Product Knowledge & Development

  • Learn and maintain knowledge of AGCO, Claas, and third-party machinery and parts
  • Stay informed on new products and technologies
  • Share knowledge with the team to support a learning environment

Inventory Management

  • Monitor inventory levels and help optimize stock availability
  • Perform cycle counts and assist in minimizing stock discrepancies
  • Recommend stocking of high-demand items
  • Maximize supplier discounts through effective order timing

Other duties as assigned

Qualifications

  • High school diploma or equivalent (post-secondary education an asset)
  • Experience in a parts department or customer service role; agriculture or heavy machinery experience preferred
  • Strong communication and organizational skills
  • Demonstrated ability to meet sales goals
  • Technical knowledge of machinery/parts or willingness to learn
  • Ability to work independently and collaboratively
  • Willingness to travel between branches if required

Working Conditions

  • Must be able to lift and move parts weighing 50+ lbs
  • Standing for extended periods and working in warehouse settings
  • Overtime may be required during peak periods

About AgWest:

At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.

Ready to join a growing team in the heart of Manitoba agriculture?

Apply today and help us deliver exceptional service to our valued customers in Russell and surrounding communities.

More Information & How to Apply:

Please submit your resume and a cover letter to our job board through the link below, or apply in person at our Russell branch.

Apply Now